Refund Policy

Before the trip

CANCELLATION AND REFUND POLICY | SAN BLAS ISLANDS TOURS

WHEN A REFUND IS APPLICABLE:
A refund will be issued in the following cases:
• Cancellations made up to 72 hours before the tour departure (5:30 AM): a full refund of the down payment or the amount paid is guaranteed.
• Tour cancellation by San Blas Dreams before departure from Panama City, due to force majeure (for example, island closures ordered by the competent Authorities because of adverse weather conditions): the client is entitled to a full refund or, alternatively, may choose to reschedule the tour for another date.

WHEN A REFUND IS NOT APPLICABLE:
• Cancellations made within 72 hours of departure (5:30 AM): a 100% cancellation fee applies. The down payment is non-refundable.
• Bookings made within 72 hours prior to the tour departure: these are non-refundable in case of cancellation.
• Early departure from the islands decided by the client: we can assist with changing the return time or date, but no refund will be issued.
For any modification or early departure, it is mandatory to contact only San Blas Dreams staff through:
WhatsApp +50764735905 or
Email info@sanblasdreams.com
Otherwise, we will not be responsible for changes requested directly to local staff and not effectively carried out.
• Guests who choose not to participate in a purchased tour.
• Unfavorable weather conditions: tours operate in rain or sunshine, as long as the competent Authorities deem them safe and keep boat travel open.
We strictly follow their decisions; therefore, no refunds or rescheduling are possible due to weather dissatisfaction.
• NO SHOW: clients not present at the agreed meeting point and time who miss the departure. In this case, the deposit will be retained to cover transportation and island costs, and a new booking will be required.
• Incorrect date entered by the client at the time of booking, resulting in a no-show: the booking will not be refunded nor rescheduled. A new reservation will be necessary.

OTHER SPECIAL CASES:
Once on the islands, if for safety reasons (rough sea, strong winds) it is not possible to carry out the tours included in the package, or if a mandatory early departure from the islands is ordered, both solely by decision of the competent Authorities, only the following services will be refunded:
• Nights not spent on the island
• Cayos Holandeses tour (Cayos Holandeses Adventure & The Ultimate San Blas Tour)
• Late check-out purchased as an extra (not included in the package)
The following services are not refundable:
• Late check-out already included in the package (Diablo Island, Aroma Island, San Blas Island Hopping: Lemon Keys), as they do not represent an additional cost but are already included in the package price.
• Tours to other islands included in the package, as they do not represent an additional cost but are already included in the package price.
• Tours not carried out due to the client’s decision, even though they were authorized and considered safe by the competent Authorities.

TOUR CHANGES:
• The tour date can be changed up to 72 hours before departure by contacting our office.
• Rescheduling is subject to availability and may involve modification fees, depending on the cost of the tour originally booked.

CURRENCY CONVERSION & REFUND PROCESSING:
• If your payment involved a currency conversion, the exchange rate at the time of refund may differ from that of the initial payment. The refunded amount may therefore vary slightly.
• During the refund process, bank or card transaction fees may be deducted.
• Once processed, refunds are typically completed within 5 business days, although some transactions may take up to 30 days, depending on your bank or card provider.

CANCELLATION AND REFUND POLICY | PANAMA TOURS

They are valid for the following tours: Monkey Island & Gatun Lake, Monkey Island & Sloth Sanctuary, Authentic Embera Community, Panama City & Canal Tour, Panama City – Canal y Monkey Island Tour, Aerial Tram & Sloth Sanctuary, Ocean to Ocean, Bolaños Island Las Perlas – Day Tour, Bolaños Island Las Perlas – Luxury Cabin.

REFUNDS ARE GRANTED WHEN:
• Cancellations made more than 72 hours before the tour departure are eligible for a full refund of the down payment or payment made.
• If San Blas Dreams cancels the tour or if weather conditions make the tour unsafe, the client may reschedule or request a full refund, in accordance with the decisions of the competent authorities.

NO REFUNDS WILL BE ISSUED WHEN:
• Cancellations within 72 hours of departure or no-shows: a 100% penalty applies. Down payment will not be refunded.
• Bookings made within 72 hours of the tour are non-refundable if canceled.
• Clients who choose to leave the tour early. We can assist and facilitate an early return, but no refund will be provided.
- For any change or early departure, it is essential to contact San Blas Dreams staff directly via WhatsApp (+50764735905) or email (info@sanblasdreams.com). Otherwise, we will not be responsible for unarranged changes.
• Guests who choose not to participate in a purchased tour.
• Weather conditions not to guests’ liking. Our tours take place under any weather conditions, rain or shine, as long as the competent authorities consider it safe for everyone’s safety; it is not possible to reschedule for this reason.
• Guests not present at the pickup point on time and missing their departure. In this case, the down payment will be retained, and a new booking will be required to participate.
• Incorrect booking dates entered by the guest that result in a no-show will not be refunded or rescheduled. A new booking will be required.

REFUND & CANCELLATION POLICY | MULTI DAY TOURS

VALID FOR MULTI DAY TOURS: “EASY PANAMA“, “TROPICAL PANAMA” & “PANAMA EXPERIENCE”

REFUNDS ARE GRANTED WHEN:
• Cancellations made at least 15 days before the tour departure are eligible for a full refund of the amount paid.
• During the refund process, bank or card transaction fees may be deducted.
• Once processed, refunds are usually completed within 5 business days, although some transactions may take up to 30 days, depending on your bank or card provider.

CURRENCY CONVERSION REFUNDS:
If your payment involved currency conversion, the exchange rate at the time of the refund may differ from that of the original payment. As a result, the refunded amount may slightly vary due to currency fluctuations.

NO REFUNDS WILL BE ISSUED WHEN:
• Cancellations made within 15 days of the tour or no-shows.
- If only a deposit was paid, it will not be refunded.
- If the full payment was made, 50% will be refunded and 50% retained as a penalty.
• Bookings made less than 15 days before the tour are non-refundable if canceled.
• Guests who leave the tour early or choose not to participate in an already purchased tour.
• Weather conditions not meeting guests’ preferences. Tours operate rain or shine; rescheduling is not available for this reason.
• Guests who arrive late or miss the pickup location at the scheduled time.

IMPORTANT NOTE FOR THE “TROPICAL PANAMA” PACKAGE:
For this package, the flight to/from Bocas del Toro is non-refundable once issued by the airline, resulting in a 100% loss of the ticket cost, unless the ticket was purchased under a refundable fare.
If the flight is booked directly by the customer, refund and cancellation policies will depend entirely on the airline’s terms and conditions.

OTHER REFUND/CANCELLATION CONDITIONS:
• If San Blas Dreams cancels the tour or if weather conditions make it unsafe, a partial refund will be provided for the affected activity.

TOUR CHANGES:
• Tour dates can be changed up to 15 days before departure by contacting our office.
• Changes are subject to availability and may incur adjustment fees, depending on the cost and type of the original tour booked.

CONDITIONS FOR CAR RENTAL

VALID ONLY FOR THE MULTI DAY “Panama Experience 11 Days/10 Nights“

• The rented vehicle will be delivered directly by our supplier. San Blas Dreams does not own or operate any car rental companies. The contract for car rental will be between the customer and the car rental provider.
• Included are: unlimited kilometers, Full PLUS Coverage with Zero Deductible, we recommend seeing all the details on the official page of our partner.
• Signing the rental contract constitutes definitive proof of acceptance of the services and conditions imposed by the rental company and the respective current laws of Panama.
• You must present a credit card (not pre-paid, electronic or without embossed numbers) in the name of the main driver when picking up your rental vehicle.
• Both our Terms and Conditions and those of the car rental companies we work with may include certain exclusions and limitations of liability. If the customer does not agree with some of these terms, it is recommended not to proceed with the booking.

Important Notice:
In case of any vehicle damage during the rental period, it is necessary to:

Immediately contact the Police and obtain a Police Report.
Inform the Rental Agency.
If needed, contact San Blas Dreams for assistance to ensure continuity of your tour.

Failure to follow this procedure will invalidate the insurance coverage.

*Important: Any insurance coverage will no longer be valid if the driver drives under the influence of alcohol/drugs, intentionally causing damage, off-road driving or in case of distracted and negligent driving.